Question 1

The cake I want is not part of your collection can I make a special request?

Accepted Answer

Yes, you can. Go to the Home Page or Orders Page and press the Get a Quote button. This will allow you to attach a picture of the cake or delight you want along with additional detail about that item. We will then phone or email you with an answer as soon as we can which will allow you to place a formal request using our straightforward Online Order Form.

Question 2

Do you deliver?

Accepted Answer

We offer delivery to and around the Greater Hamilton Area including Missisauga, Oakville, Burlington, Brantford, Caledonia, St. Catherines and Niagara Falls. If you live near these areas or are unsure if we will deliver to your area please give us a call. Please give at least 2 days notice when placing an order for delivery or pickup to Avoid Any Risks associated with last minute purchases. We deliver at any time.

Question 3

Can you deliver to _______?

Accepted Answer

If your city/town was not listed above but is close to one of the above locations we probably can. Give us a call or email us and we'll let you know for sure.

Question 4

How much is delivery?

Accepted Answer

Delivery will vary depending on location, time, risk factor and amount of items. Here are some estimates for you: Hamilton: $20.00+, Burlington: $35.00+, Oakville: $50.00+, Missisauga: $60.00+, Brampton: $80.00+, Brantford: $45.00+, Cambridge: $55.00+, Caledonia: $35.00+, St. Catherines: $65.00+, Niagara Falls: $80.00+.

Question 5

Do you have any discounts?

Accepted Answer

We believe discounts are important and always have quite a few going at any given time. You can see all discounts together on the Home Page by pressing the peach coloured button that says Show Featured Items or find them as you're browsing the Gallery Page near the top left of each picture in a gold tag. In the Orders Page, items at a discount will be in green text and with a discount percentage attached.

Question 6

Can I pick up my order?

Accepted Answer

Yes, you can pick up your order at our location. Check out the Info Page for a map of our location. If you wish to pick up your cake, please be aware that the safest place for a multi-tiered cake is the air-conditioned trunk of an SUV-type vehicle or the floor in front of the back seat of the car as it is even/stable compared to the car seats with little room for the cake to move around. Finally, please drive carefully, avoiding bumps and potholes and taking turns slowly. Moving cakes can be a difficult task, especially multi-tiered cakes. We suggest selecting the delivery option when ordering your cake. You can pick up your order at any time.

Question 7

How can I pay and what types of payments do you accept?

Accepted Answer

You can pay in person or online via Credit, Debit, or e-Transfer. Accepted credit cards: Visa, Mastercard, Discover, American Express.

Question 8

How much time do you need to prepare a wedding cake?

Accepted Answer

We generally require about 1 month notice for wedding cakes.

Question 9

Can you accommodate dietary restrictions?

Accepted Answer

Yes, we can, but since there are many types of restrictions, we suggest contacting us first.

Question 10

How many people will my cake serve?

Accepted Answer

We have a a chart for you on our website.

Question 11

Can I get a refund?

Accepted Answer

While we do not expect any problems to arise, we know that life can be unpredictable. In the unlikely event that something goes wrong on our end, you will receive a full refund for your purchase.

Question 12

Can I reschedule the time of pickup/delivery?

Accepted Answer

You can reschedule as long as we haven't begun working on your order. This usually means at least 2 days notice or more depending on the size of your order. Unfortunately, there is always the risk of us being fully booked on the new day, but we will try our best to accommodate in such situations.

Question 13

Should I bring my own cake topper, props, or decorations?

Accepted Answer

While we do offer props, decorations, and cake toppers, our selection is very limited; therefore, we strongly suggest bringing your own. You can also bring us unique props for smaller delights such as cupcakes or cookies. There is a minimum $20.00 charge for extras.

Question 14

When do I pay for my order?

Accepted Answer

You can pay either the full payment the day you place your order, or you can pay a 50% deposit when placing your order, then the next 50% at the time of delivery/pickup. We accept card, cash, e-transfer.

Question 15

My question was not answered here. What do I do?

Accepted Answer

Give us a call at (905) 807-8869 or email us at info@mimozas.com.